2010
CUSTOMER FEEDBACK
Below are our latest figures on key feedback areas.
- 96% of stall holders at our Jewellery and Craft Fair in October 2009 felt the running of the event was either good / excellent.
- We've experienced a 2% increase in our value for money being described as ‘superb or very good’ for the year 09/10.
- We've achieved a 6% increase when customers have been asked ‘How Likely are you to recommend a friend to Stockport Town Hall’.
- Customers stated they were 100% happy with staff at their event. (June 2010)
NEW BALLROOM SEATING LAYOUTS AVAILABLE TO VIEW ON OUR WEB SITE
Our computerised system allows us to design your individual room layout for your special event. Venue Management will create clear and accurate plans which are tailor-made to suit your requirements. A perfect way to assist with the planning process.
(February 2010)
2009 Latest News Items
JEWELLERY AND CRAFT FAIR - PAST AND FUTURE
There are now only 5 stalls remaining for the next Jewellery and Craft Fair on the 24 April 2010. Stalls are filling up fast so don’t miss out on your place. (December 09)
On the 31 October 2009 Venue Management held it’s first ever Jewellery and Craft Fair. We had 49 stall holders and 674 people came through the door. We have received good feedback from the event and have decided to hold another fair on the 24/04/2010. (October 09)
BRAMALL HALL WEDDING PACKAGES PROMOTION
Venue Management attended the UK Wedding Show at Manchester Central (formerly G-Mex) in October to promote Bramall Hall and Stockport Town Hall as wedding venues. It was an established show that attracts visitors from around Manchester and all over the North West. (October 09)
WEDDINGS AT BRAMALL HALL
Venue Management now oversee the weddings and functions at Bramall Hall. Bramall Hall is one of Cheshire's grandest black and white timber-framed buildings. A beautiful historic house open to the public and ideal for weddings, private dinners, conferences and banquets. (June 09)
2009 HOSPITALITY ASSURED RESULT
The Venue Management team achieved a standard for Service and Business Excellence of 72.9% compared to the previous year of 71.1%. This is an excellent result with improvements on 8 of the 9 steps of the model.
"The Assessor would like to congratulate the team for their enthusiasm, undoubted pride and abilities on achieving this score. (September 2009)
NEW MERCHANDISE AVAILABLE FROM THE TOWN HALL RECEPTION
Venue Management have a new range of merchandise on sale. New items include Luxury Praline Chocolate Bars at £1.20, Tins of Pocket Mints at £1.75, Vanilla Fudge Boxes at £2.50 and Drums of Chocolate Chip Cookies at £3.00. Packaging of all items is personalised to Stockport Town Hall, so would make a nice gift for someone - -see '' to view.
(August 2009)
PRICE UPDATE
Venue Management are pleased to have published prices up until 2011 showing on our website. Potential customers can book early to receive a guaranteed price, a bonus in this current climate. To take advantage of this and view the pricing structures .
(June 2009)
VENUE MANAGEMENT STAFF ARE READY TO SAVE LIVES
Venue Management look after the events that take place within the Town Hall Ballroom. We held 415 events in the Ballroom in the financial year 2008 - 09 with 73,686 visitors attending. We are always on hand to provide First Aid assistance when necessary and the team below have also recently passed their defibrillator training provided by North West Ambulance Service.
A defibrillator is a machine used to shock the victim's heart and restore the heart's normal rythmic patterns. When a defibrillator is used, it in effect kicks the heart into action again, causing it to resume sending blood throughout the body. (May 2009)
CENTENARY CELEBRATIONS PRAISE
The Project Planning Team responsible for the hugely successful Town Hall Centenary events were praised at the prestigious Stockport Council Extra Awards 2008 and winners of the category 'Working in Partnership' (November 2008).
HOSPITALITY ASSURED ASSESSMENT
We have recently received this year's score for our Hospitality Assured Award.
The overall result of the Hospitality Assured assessment for 2008 is 71.1%, this is an excellent achievement for the department and is something that we are all very proud of. We have improved on last year's score and in fact when compared to the highest ever score achieved by another local authority being 72.2% we have a lot to smile about!
